Pre-order dates listed on our website are estimates and as such are not guaranteed. Pre-order shipping dates are subject to change without notice and can delay shipping further, by 2 weeks. By placing a pre-order you agree to the shipping terms and that any requests for refunds will not be approved, unless the delay has exceeded more than 3 weeks.
Orders will be processed within 2-3 working days and shipped out as standard delivery in US & CANADA. Please ensure to check the dispatch information in the product page, as some of our products have different dispatch dates.
Please note all orders are dispatched from our warehouse Monday to Friday. Orders are not dispatched on Saturday or Sunday.
All purchases will be made in CAD Dollars ($) and International credit card providers or banks will determine the exchange rate as required.
Orders placed outside the US & CANADA may be subject to duties or taxes due to importing restrictions on certain products and materials. These additional taxes, fees, or charges may apply to your order according to your local legislation, and it is your responsibility to pay this. Any duties or taxes will only apply once your parcel has reached the destination country. We have no control over these charges therefore we cannot advise you of what the costs may be as they will vary from country to country.
If you are unsure about whether the charges may apply to your order it is your responsibility to contact your local customs authority regarding these matters prior to placing your order.
You can track your order at any time by logging into the 'My Account' section of the site, selecting order history and clicking on the appropriate order.
Please click on the tracking link which will take you to our courier's website where you can find out the status of your order.
Your order's tracking number is also stated in your order confirmation email.
If you are not in when our partner courier tries to deliver and they cannot find a safe location to leave the package, they will leave a card and then attempt to deliver 2 more times, usually on the following working days.
To arrange a more convenient re delivery day, please follow the instructions on the card left by the courier.
If you encounter any other problems with your delivery i.e. our partner courier has marked the order as delivered, but you have not received the order. Email our support team within 7 working days. Failing to do so, may result in the claim being rejected by our courier partners. Naima's Ethnic Collection cannot be held responsible, if a claim/investigation is rejected by our courier partners in this case.
In the unfortunate event your parcel has been lost or damaged by our delivery partners, please contact us within 7 working days for further investigation. We will submit a claim on your behalf to our delivery partner for the lost or damaged parcel. When the claim is accepted, you will be issued with a full refund including the delivery costs. Please note, a claim with our delivery partners can take up to 28 days, an immediate refund will not be issued. Our parcels are insured by our delivery partners and Naima's Ethnic Collection cannot be held responsible for parcels that have been lost/damaged in transit.
If you wish to have an order left in a secure, safe location you should contact us as soon as you have placed your order with your request.
Sometimes this may not be possible, but please note that ANY ORDERS LEFT AS REQUESTED BY YOURSELF IN A SAFE LOCATION IS AT YOUR OWN RISK and Naima's Ethnic Collection will not be liable to compensate orders that are damaged or lost.
A working day is referred as Monday to Friday. Saturday, Sunday and Bank Holidays are not classed as working days.
We deliver to all over US & CANADA.